These Terms and Conditions (“T&Cs”) outline the rules and regulations for using the services provided on this website (the “Website”) and for engaging our translation and other linguistic services (the “Services”). By accessing or using the Website and our Services, you agree to comply with these T&Cs. Please also refer to our Privacy Policy and Cookie Policy for more information on how we protect your data and manage cookies.

For the purposes of these T&Cs, “Client” refers to any individual or entity requesting or using our Services. “We,” “us,” and “our” refer to Thorough Solutions OÜ, the service provider.

1. Service Description

We provide professional translation and other language-related services. When you submit a request for a Service through our Website or by other means, you agree to the terms outlined in this document. Details of the Services, pricing, and delivery times are clearly outlined on our Website or provided to you directly after you make an inquiry.

2. Contract Formation

A legally binding contract is formed between you (the Client) and Thorough Solutions OÜ once you submit a request for Services and we confirm acceptance of the request. This contract will specify the Service to be provided, including the deadline, fee, and any specific requirements related to the translation or other linguistic or web-related Services.

3. Client Obligations

When using the Website or engaging our Services, you agree to:

• Provide accurate and up-to-date information.
• Refrain from engaging in unlawful, harmful, or prohibited activities while using the Website.
• Respect the intellectual property rights of Thorough Solutions OÜ and any third parties.
• Comply with all applicable laws and regulations in relation to the use of our Services.

4. Payment Terms

• All fees for Services will be provided to you in advance and are due according to the terms specified in our invoice or agreement with you.
• Payments must be made by the methods and according to the terms indicated on our Website or in the invoice.
• Late payments may result in delays in service delivery or the suspension of Services. Additionally, late payments may incur a late payment fee.

4.1. Retention of Title

The provided Services remain the property of Thorough Solutions OÜ until full payment has been made. No usage rights for the delivered material will be granted until full payment is received.

4.2. Advance Payment

The Client is only obligated to make an advance payment if this has been agreed upon in the service agreement or if partial delivery of Services is provided.

4.3. Right of Retention / Set-Off

The Client may only offset counterclaims if they are legally established or undisputed. The Client may only exercise a right of retention if their counterclaim arises from the same contractual relationship.

5. Refund and Cancellation Policy

• You may request a cancellation of the Services before the work has commenced. In such cases, a full refund will be issued (if applicable).
• Once the work has started, cancellations may not be eligible for a refund, depending on the progress of the project. In any case, you will be liable for the amount of work already completed at the time of your cancellation, and this work will be delivered to you.
• If you are dissatisfied with the delivered results, please contact us within 14 days to discuss a resolution. We reserve the right to offer a revision or partial refund depending on the circumstances. Complaints or change requests submitted after the 14-day period will not be considered.
• Refunds will not be provided for completed Services unless a clear error on our part is demonstrated.

6. Liability and Disclaimer

• Thorough Solutions OÜ provides professional translation and other linguistic services but does not guarantee the accuracy or suitability of the translated content or any other service provided for specific purposes beyond general usage.
• We are not liable for any indirect, consequential, or punitive damages resulting from the use of our Services, including any delay in service delivery or errors.
• Any liability arising from errors or delays will be limited to the amount paid for the Service in question.

7. Termination

• We reserve the right to terminate or suspend your access to the Website or our Services at any time, without prior notice, if you breach any of the terms outlined in these T&Cs.
• You may terminate your relationship with us at any time by ceasing to use our Services and notifying us in writing.

8. Copyright and Intellectual Property

• All content on the Website, including text, images, logos, and translations or other materials provided by Thorough Solutions OÜ, is protected by copyright and other intellectual property laws.
• You may not copy, reproduce, distribute, or create derivative works from our content without prior written consent.
• If you wish to use any content from the Website or materials provided, you must contact us to request permission.
• You retain ownership of any original content or documents you provide for our Services, but the final delivered work remains the intellectual property of Thorough Solutions OÜ until full payment is received.

9. Dispute Resolution and Jurisdiction

Any disputes arising from these T&Cs or your use of our Services will be governed by the laws of Estonia. The courts of Tallinn, Estonia, will have exclusive jurisdiction over all disputes related to these T&Cs or the contractual relationship.

10. Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

• If a dispute cannot be resolved directly, you may use the Alternative Dispute Resolution (ADR) mechanisms available under EU law.
• You can also use the Online Dispute Resolution (ODR) platform provided by the European Commission to file a complaint and resolve disputes online. The ODR platform can be accessed at: https://ec.europa.eu/consumers/odr.

11. Acceptance

After the completion of the required Services and notification by Thorough Solutions OÜ, the Client must declare acceptance without delay, but no later than 8 (eight) days after receiving the completion notification. If the Client begins using the translation or other Services, this is deemed as their acceptance, even without a formal declaration.

12. Changes to these Terms

We reserve the right to modify these T&Cs at any time. Any changes will be posted on this page and will take effect immediately. It is your responsibility to review these T&Cs periodically to stay informed of any updates.

13. Confidentiality

The parties commit to treating all confidential information and trade secrets obtained in the course of fulfilling the contract confidentially and using them only for the contract’s fulfillment. Thorough Solutions OÜ may pass on documents to third parties solely for the purpose of fulfilling the contract. These third parties are also bound by confidentiality.

14. Rights of Third Parties

The Client ensures that no third-party rights conflict with the processing, use, reproduction, and publication of the information and documents provided. The Client indemnifies Thorough Solutions OÜ and any subcontractors from all third-party claims.

15. Use of Client’s Brand

The Client grants Thorough Solutions OÜ a simple, non-exclusive right to use the Client’s brand for reference purposes in our client portfolio.

16. Jurisdiction and Applicable Law

• The exclusive place of jurisdiction for all disputes arising from or related to these T&Cs or the contractual relationship is the courts of Tallinn, Estonia.
• The contractual relationship between the parties is governed by the laws of Estonia, excluding the CISG (United Nations Convention on Contracts for the International Sale of Goods).

17. Contact

If you have any questions about these T&Cs or would like to discuss a dispute or refund, please contact us via our contact form or send an email to info@thorough-solutions.com.

These T&C were last updated on September 14, 2024.